ABOUT US

Frequently Asked Questions

Answers to All Your Burning Questions !

How to guarantee against glass breakage during ocean freight?

Export‑grade wooden frame plus full‑surround pearl‑cotton cushioning. If breakage occurs in transit, we supply replacement glass and damaged spare parts free of charge.

Does the unit require on‑site assembly after delivery? Can it run right after plug‑in?

Fully pre‑commissioned in‑factory and shipped complete, no assembly needed. Place cabinet level after unpacking, let it stand for 12 hours for compressor oil return. Power‑on with no load, wait until target temperature is reached before loading food. The standing period is critical; premature power‑on may damage compressor. Pre‑cooling prevents thermal shock for food.

Does the cabinet come with universal castor wheels at bottom?

Universal castors are standard for easy cabinet movement for floor cleaning.

Can cabinet safety lock be added?

Mechanical lock is optional, lock cabinet during off‑hours to prevent food loss.

Apart from cakes and desserts, what other food can be stored?

Fruits, bento meals, yogurt, marinated cooked food, beverages, pastries and other refrigerated or warm‑display food.

Is the display cabinet suitable for ice‑cream display? What temperature is required?

We have dedicated ice‑cream display cabinets, with a required temperature range of ‑25℃ ~ ‑18℃. They adopt an air‑cooled frost‑free design and are fitted with tilt‑able shelves for convenient scooping and display.

Can internal cabinet light be switched off independently?

LED light with separate control switch. You may turn light off overnight while keeping refrigeration running.

Can irregular or arc‑shaped cabinets be manufactured?

Yes. We specialize in arc‑shaped, corner‑type, built‑in and circular custom designs. Provide site drawing or field dimensions; our engineers assess feasibility to create eye‑catching in‑store displays.

Can cabinet be embedded into counter wall or custom furniture?

Built‑in installation is supported for flush alignment with countertop, wall or furniture. Reserve minimum 15 cm heat‑dissipation space at back or bottom, pre‑plan power socket. We supply detailed reserved‑dimension drawings.

What documents are needed for custom‑order?

Please provide dimension drawing, power‑socket location, food type, preferred color and functional requirements. More details ensure more accurate proposal. For example, specify baked goods or fresh produce so we match proper temperature and lighting.

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